Ziwo by Aswat FZ LLC

Established in:

2010

Active in:

Bahrain, Oman, Qatar, UAE, Egypt

Ziwo by Aswat FZ LLC

FIELD OF CONTRIBUTION

Customer support

PRODUCT DESCRIPTION

ZIWO is an Omnichannel Cloud communication platform, Ziwo can be deployed instantly and help companies to talk to their clients over the Phone (voice), WhatsApp, SMS... ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture. ZIWO connects 150+ countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Dubizzle, or Damac, who already use ZIWO Superpowers.

CLIENT PROPOSAL

Every company needs to stay connected with their clients and engage them at multiple touch points and improve Customer experience. One of the top preferred channel is the voice. With Ziwo we require no hardware, no software and no telephony. Just subscribe to Ziwo and take your telephony on the cloud.
We need to understand the followings in order to propose Ziwo:
1) Customer business:
2) Do they have dedicated Customer support team ?
3) How do you engage your customers ?
4) Where is your customer support team deployed (Office, Home, Remote..etc) ?
5) What are the top Key metrix you want to track with Customer service team ?
6) Key challenges.

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